RESTAURANT BOOKINGS TERMS & CONDITIONS
2 guests – 1 hour 45 minutes
3-4 guests – 2 hours
5-6 guests – 2 hours 15 minutes
7-10 guests – 2 hours 30 minutes
10+ guests – 3 hours
Table Allocations – Please note that York Minster Refectory cannot guarantee any specific table requests in the restaurant. We reserve the right to change the table a booking is allocated to up until the time of seating.
Outside Tables – Diners are advised to arrive suitably attired and equipped for the weather conditions. We cannot guarantee any waterproof covering to any of our tables or provision of any heaters.
Bookings for Drinks – We do not take any reservations for drinks only, we do take walk ins for drinks on a ‘first come, first served’ basis. Reservations for drinks and snacks only will be treated as a No-Show, following rules stated in the policy below.
Securing your Booking and ‘No Show’ Policy’ – All Bookings require us to take card details in order to secure the booking. We cannot make provisional reservations and if for some reason you are unable to provide card details at the time of booking, we will be unable to make the reservation for you at that time. Details are held by a third party (Stripe) and no initial or deposit payment is taken.
The card given to secure the booking will be charged £25 per person in the event of a no show, or late cancellation (£50 per person for Mother’s & Father’s Day, Easter Sunday, Christmas Eve and New Year’s Eve bookings). The charge-free cancelation periods are as follows:
- Tables for up to 8 people, not using a private dining room, will be charged for the late cancelation fee for notice periods less than 24 hours.
- Tables using a private dining room will be charged the late cancelation fee for notice periods less than 7 days.
York Minster Refectory reserve the right to cancel your booking at any time.
Lateness – York Minster Refectory will hold a booking for 15 minutes past the original booking time to allow for unforeseen circumstances resulting in lateness. During this period, we may attempt to contact you on any given contact details to ascertain whether you still require the table and to ensure there has not been a mistake with the date or time of the booking. After the 15-minute time slot has elapsed we reserve the right to give the table away to another customer or cancel the reservation. We respectfully request that you inform the restaurant if you anticipate arriving late or if you no longer require the reservation.
Events – Reservations for events are taken in house or over the phone only. Deposit of £25 per person is required to secure the reservation. Deposit will be deducted from the bill at the end of the meal. Reservation may be cancelled with the full deposit refund up to 7 days prior to event.
Service Charge – A discretionary 12.5% service charge will be added to the bill, 100% of which will be distributed equitably amongst the staff.
Allergies and Intolerances – Guests are encouraged to notify us of any food allergies, intolerances or any special dietary needs at the time of booking and, in any case, prior to ordering. Due to the current nationwide challenges with food supply and distribution across the hospitality industry, we are currently using various different suppliers or locally sourced products to substitute ingredients for our dishes. Some of these ingredients my contain allergens. Even though some allergen free items are marked on the menu, we can not guaranty this allergen will not be present, if the allergen has not been communicated to our restaurant staff at the time of the ordering. We are currently working to update our allergen menu to reflect all the ongoing changes in ingredients, but whilst this data is in review it is currently not possible for us to guarantee that any product is 100% free from any allergen. We really are so sorry for any inconvenience or disappointment that this may cause; the handling of allergens is of the utmost importance to us as is the safety of all of our guests.
Customer Care – Any queries regarding your meal, service, or payment must be brought to our attention at the earliest opportunity, and in any case, prior to your departure from the restaurant. Should there be any matter you wish us investigate subsequent to your departure, including any potential billing errors, these should be brought to our attention within 4 days.
All offers, menus and pricing are subject to change, this includes all bookings made in advance.
Vouchers – If you have been given a gift voucher for York Minster Refectory, this may be redeemed against any purchase at any time of day and on any day of the week – there are no restrictions or days/times when vouchers may be redeemed. We are unable to issue cash as change for vouchers. Gift vouchers purchased from York Minster Refectory cannot be used at any other site. Vouchers can be purchased online here.
All physical vouchers are dispatched by Vouchable ‘same-day’ if ordered before 2pm Monday to Friday. Any orders placed after 2pm, or during weekends or bank holidays, will be dispatched the following working day. York Minster Refectory can enquire about the vouchers on the guest’s behalf, but cannot take responsibility about any delayed or missing physical vouchers.
Personal belongings – Please note that we are unable to accept responsibility for the loss or theft of any personal belongings whilst dining with us.
‘Hen’ & ‘Stag’ parties – In consideration of our other diners, we do not accept bookings for ‘Stag’ or ‘Hen’ parties. If you wish to bring any personal decorations for your table, which may affect other diners’ restaurant experience, please check first with our Reservations Team.
Seating Times – If you have booked a table for a group, it is essential that your group arrival and seating time is the time you have reserved, otherwise we will not be able to guarantee prompt food service due to the fact that the restaurant is booked out by staggered time slots and you might miss your allocated slot.